Release date: 19.06.2026

Right of Withdrawal

Legal cancellation right

Notice of cancellation

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online on our website via the ‘Withdraw from Contract here’ link in the footer (under ‘Support’).

If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

PUMA Online Shop, Postfach 201101, 48092 Münster, Germany

E-Mail: service@puma.com

Phone:

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You shall return the goods to:

PUMA Online Shop,

Stockholmer Allee 1,

D-30539 Hannover, Germany 

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To:

PUMA Online Shop, Postfach 201101, 48092 Münster, Germany

E-Mail: service@puma.com (mailto:service@puma.com)

I/We (*) hereby give notice that I/We (*) withdraw my/our (*) contract of sale of the following goods/for the provision of the following service:

- Ordered on (*) / Received on (*)

- Name of consumer(s):

- Address of consumer(s)

- Signature of consumer(s) (only if this form is notified on paper)

- Date

(*) Delete as appropriate

Please note that the right of withdrawal does not apply to (a) contracts for the supply of goods that are not pre-fabricated and the production of which is governed by an individual choice of or decision by the consumer, or that are clearly tailored to personal needs of the consumer, (b) contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if such goods were unsealed after delivery.