In addition to your legal cancellation right, PUMA offers you voluntarily an additional right to return goods purchased in the PUMA online shop free of charge. You may return goods without stating any reasons within 60 days from delivery, provided the goods are complete, unused and undamaged. This right of return does not limit your statutory warranty rights in any way, but exists independently of them.
Please use the return label provided by us and hand in your parcel at the respective carrier. If you don’t have a return label, please contact our customer service by phone or by email. The timely dispatch of the goods is sufficient to meet the deadline. Please note that this voluntary return right does not apply to products that have been personalized for you. Please note that return parcels sent from outside the European Union Customs Union will not be imported by PUMA and might not reach the warehouse. Once we have received the good, you will be reimbursed within 14 days of us receiving the goods. We will carry out the reimbursement using the same means of payment as you used for the initial transaction. In any event, you will not incur any fees as a result of such reimbursement. Your statutory rights, in particular in case of any defects of the purchased products and your legal cancellation right, remain unaffected by this voluntary return policy.
Help us reduce our footprint: We accept parcels with items from separate orders. To do this, simply include those items and their respective return slips in your parcel. You will receive a confirmation email once your return has been processed.
It is not possible to exchange your purchased styles for technical reasons. Please place a new order on PUMA.com.
Free returns help our #PUMAFam shop with ease, so items that don't fit can come back to us. But shipments leave a carbon footprint.
As a sports brand, we are constantly pushing to be better than we were yesterday. Forever Better is our commitment to reducing our impact on the environment.
A great first step is to raise awareness of impact on the climate and create transparency so our #PUMAFam knows what's up. So, we're sharing our approach with you: to show you how we commit to a better world, and to lay out our plan of action.
