Quicklinks
Release date: 01.09.2022
The operator of the PUMA Online Shop and your contractual partner is PUMA Europe GmbH, PUMA Way 1, 91074 Herzogenaurach, Germany (hereinafter also referred to as “PUMA”, “we” or “our”). PUMA is registered at the Local Court Fürth, Germany, with company number HRB 14539. Further information about PUMA can be found in the Imprint.
These Terms and Conditions apply to the sale of merchandise on our website eu.puma.com (“Site”).
The presentation of our merchandise on our Site is a binding offer to conclude a contract. Choose the products you want to order by clicking on "Add to bag". This adds your chosen products to your basket. You can access your basket by clicking on the basket symbol on the upper right-hand side of the page (shopping bag). Here, you can change your choice of products any time before submitting your order by changing the number of items or clicking on "Remove" or "Edit" or simply by discontinuing your order. By clicking on "Checkout", you reach the next step of your order.
If you already have a customer account, you can now click the button “Sign in” and log in with your email address and password. If you don’t have a customer account, you may create a new customer account, or you can place an order without a prior registration. If you wish to place an order without creating a customer account first, you need to provide your name and contact details and select a shipping method. Required information is marked with an asterisk (*). Please fill in all the required fields with valid and correct information. If there is a deviating delivery address, this address must also be provided.
Via the button "Continue to payment method", you proceed to the next order step. Here, you can choose from the payment methods available to you. By clicking on "Continue to review & pay", you reach the final step of your order. Now, you can once again review your details and the chosen products as well as submit your binding order by clicking on "Buy Now". If there are any incorrect details, you can still correct them, before you click on “Buy Now”. Please note that you may edit your bag (products, amounts) at any time prior to placing your order by clicking the “Edit” link in the first checkout step.
Clicking the "Buy Now" button at the last stage of the ordering process issues an order for the products you have placed in the shopping bag and the contract is concluded. As soon as your order has been received by us and no later than 48 hours after reception of your order, you will receive an automatically generated order acknowledgement by email.
The local language you chose in the order process is the governing language for your order. You can choose between your local language and English.
We will store the contract text for a period of three years. Following the conclusion of the order process, the customer will receive an email containing the contract text. The customer will not be granted access to the contract text in any other way.
PUMA only sells products through its Site to individual end users for personal use and not for reasons wholly or mainly in connection with their trade, business, craft or profession. Orders through this Site may only be placed for normal household volumes which may be limited for particular promotions or products. We reserve the right to decline or cancel an order if it exceeds normal household volumes. Pricing on any product(s) as is reflected on the Site may due to technical or typographical errors be incorrectly reflected and in such an event we may cancel respective order(s).
When offered in our Online Shop, you can personalize products to your own preference (“Personalized Products” in accordance with our Personalization Terms:
For jerseys, you can add a name in the text field and any number up to 2 digits in the number field. Please note that some special characters and spaces may not be supported by our system.
You may not use, upload, copy, submit or publish any names or other text which incite violence, ar