Get in touch.
You can get in touch with us via chat, phone or email.
We recommend that you chat with us first, because it’s the fastest way to get answers on regular issues e.g. the status of your order, a copy of the invoice or even a return label.
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Feel free to use our FAQ links for self-service:
- Track your order
- Check Gift card balance
- Need your PUMA size
- Subscribe to the PUMA newsletter
- How do I reset my PUMA account
- More FAQ’s and answers here
In addition, you can also call us. Our phone lines are open Monday to Friday from 9 am - 9 pm; Saturday from 9 am - 7 pm.
Of course, it’s also possible to write us an email. Our agents will work on your requests Monday to Friday from 9 am - 9 pm; Saturday from 9 am - 7 pm.
We aim to respond to all email inquiries within 1 – 2 business days. However, during busy periods, our response times may be slightly longer.
