PUMA CARDS FAQs
(valid as of October 6, 2022)
Where can I purchase PUMA Gift Cards?
You may purchase PUMA Gift Cards in any of our participating stores in the EU, Switzerland and in Norway or online.
Where can I use my PUMA Card?
PUMA Cards purchased or issued in a store in the EU, Switzerland, Norway or online can be redeemed in every participating PUMA store throughout the EU, Switzerland, Norway or online on puma.com. Currently we do not offer the redemption in our PUMA stores in Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxemburg, Poland, Portugal, Slovakia and Slovenia. For these countries, we recommend you to redeem your PUMA Card online on puma.com.
Please note that the redemption of PUMA Cards purchased or issued in the UK is currently only possible in the participating PUMA stores in the UK.
Where do I enter my PUMA Card?
Please enter your PUMA Card while choosing your payment method in checkout and click on "+ Add a gift card". Up to 3 gift cards can be added for one purchase. You can check your balance anytime at giftcard.puma.com.
Do I have to spend the exact amount on my PUMA Card?
No. If your purchase amount is lower than the value of the PUMA Card, you can use the balance for a purchase at a later date. The remaining balance cannot be exchanged for cash. If your purchase amount is higher than the value on the PUMA Card you can use any other acceptable payment method for the remaining amount.
Can I return a product purchased with a PUMA Card?
Yes. The normal PUMA return policy applies to all products purchased with a PUMA Card. You will receive your refund as a new PUMA Card attached to your "Return Confirmation" email once your return has been processed, provided the returned items were paid for using only PUMA Cards.
If the returned items that were paid for by a combination of a PUMA Card and other payment methods (e.g. credit card, cash, etc.), then we will preliminary refund to the alternative payment method, up to the amount actually paid by the alternative method. For the remainder of the refund, a new PUMA Card will be issued.
Example: Purchase value of 120,- EUR of which 80,- EUR paid by credit card and 40,-EUR by PUMA Gift Card. If your return value is 90,-EUR, we will refund 80 EUR to your credit card and issue a new PUMA Gift Card of 10,- EUR value.
Where can I check my balance?
You may check the balance on your PUMA Card directly in your participating PUMA store, or online at giftcard.puma.com by entering your PUMA Card number and the PIN.
What if I lose my PUMA Card?
Handle your PUMA Cards with special diligence and treat them like cash. We assume no liability for stolen, lost, damaged or misused PUMA Cards once they have been delivered/issued and activated.
What is the maximum amount I can upload on a PUMA Card?
PUMA Gift Cards can be charged up to a maximum value of or equivalent to EUR 1.000,00 and PUMA Merchandise Cards are issued with a maximum value of EUR 250,00.
Please see our PUMA Card Terms and Conditions for full details.