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Right of Withdrawal


Legal cancellation right

 

Notice of cancellation

 

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post, or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

PUMA Online Shop, Postfach 201101, 48092 Münster, Germany

Phone:

Country

Service Number

Austria

+43 (0) 12 675 375

Belgium

+32 (0) 2 - 588 68 33

Bulgaria

+359 (0) 244 86391

Croatia

+385 (0) 157 90681

Czech Republic

+420 234 10 21 71

Denmark

+45 78 77 44 94

Estonia

+372 6 094 039

Finland

+358 (0) 974 79 02 09

France

+33 (0)1 80 14 45 18

Germany

+49 (0) 30 22 38 99 33

Greece

+30 211 - 19 83 869

Hungary

+36 (06) 1 - 84 806 85

Ireland

+353 (0)1 - 4 37 36 38

Italy

+39 06 - 899 705 26

Latvia

+371 6 765 22 71

Lithuania

+370 (8) 315 28593

Luxembourg

+352 20 20 42 36

Netherlands

+31 (0)20 - 26 23 362

Poland

+48 (0) 22 26 398 94

Portugal

+351 21 - 11 41 349

Romania

+40 (0) 031 2295804

Slovakia

+421 (0)2 333 255 13

Slovenia

+386 (0) 1 82 80 203

Spain

+34 91 - 13 90 152

Sweden

+46 (0) 8 - 52 50 99 09

Switzerland

+41 (0) 44 55 10 011

United Kingdom

+44 (0)2 033 265 481

 

E-Mail: service@puma.com

Effects of cancellation

If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract. We will make such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You shall return the goods to:

 

PUMA Online Shop

Eichenstrasse 10A / Tor 12

D-85445 Oberding, Germany

***

 

Model Cancellation Form

To:

PUMA Online Shop, Postfach 201101, 48092 Münster, Germany

E-Mail: service@puma.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods/for the provision of the following service:
- Ordered on (*) / Received on (*)
- Name of consumer(s):
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date

(*) Delete as appropriate

 

The right to cancel the contract does not apply to contracts regarding the delivery of goods which were not prefabricated and if personal choices or instructions of the customer were decisive for the production of such goods or if the goods were clearly tailored to the personal needs of the customer.