Release date: 20.02.2025

Delivery Details

1. Delivery Time

All eu.puma.com orders are shipped from Germany. 

The delivery period is 3-5 business days, unless otherwise stated on the respective product page or during checkout. Business days are Monday to Friday, excluding public holidays in Germany.

In case the order contains a personalized item, the delivery period will be extended up to 7-11 working days.

Upcoming public holidays in Germany:

• Friday, 18.04.2025 (Good Friday)
• Monday, 21.04.2025 (Easter Monday)
• Thursday, 01.05.2025 (Labour Day)
• Thursday 29.05.2025 (Ascension Day)
• Monday, 09.06.2025 (Whit Monday)
• Friday, 03.10.2025 (German Unity Day)
• Thursday, 25.12.2025 (Christmas Day)
• Friday, 26.12.2025 (2nd Day of Christmas)

2. Delivery Charges

We offer free standard shipping for order values above 1.290 Kč. A standard shipping charge of 125 Kč will be applied on order values less than 1.290 Kč. We offer Express Shipping to most countries eligible for delivery (Switzerland, Romania, Croatia and Norway not included), for a fee of 250 Kč. Orders placed by 2pm on weekdays from Monday to Friday can be delivered the next business day (Saturdays not included). For logistical reasons, orders placed after 2pm on Friday will be shipped out on the following Monday only. In exceptional circumstances, express delivery might be delayed.

3. Delivery Restrictions

We currently offer shipping only to the following countries: 
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark (except Greenland, Faroes Island), Estonia, Finland (except Åland Islands), France (except overseas departments / DOM, French Guiana, Monaco), Germany (except Island of Helgoland, Büsingen am Hochrhein), Greece (except Mountain Athos), Hungary, Ireland, Italy (except San Marino, Livigno, Campione d’Italia), Latvia, Lithuania, Luxembourg, the Netherlands (except ABC Islands), Norway (except Svalbard – Spitzbergen), Poland, Portugal (except Azores and Madeira), Romania, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta and Melilla), Sweden and Switzerland.

If you wish to place an order to an EU member state which is not stated above, or which is listed as an exception among eligible countries, you are free to place a respective order. However, in this case, you will be responsible for coordinating the delivery to your desired address. We will prepare the goods within 5 working days from the time of order placement and successful payment; the goods will be ready for pickup by you or the shipping service provider you have selected independently . A pickup from our warehouse will only be possible within a period of 20 days from the time of order placement and successful payment.

Please contact our Customer Service (Customer Service) to coordinate your pickup address.