Delivery

Christmas Delivery

Place your order in time for Christmas.

Standard Delivery, Last Order Date and Time:

                                 Country                                 Standard Orders                  Customized Jersey Orders   
 Belgium 21/12/2016 14:00 19/12/2016 14:00
 Czech Republic 21/12/2016 14:00 19/12/2016 14:00
 Denmark 20/12/2016 14:00 19/12/2016 14:00
 Estonia 20/12/2016 15:00 17/12/2016 12:00
 Finland 20/12/2016 15:00 17/12/2016 12:00
 Greece 19/12/2016 15:00 17/12/2016 12:00
 Hungary 20/12/2016 14:00 17/12/2016 11:00
 Ireland 20/12/2016 13:00 17/12/2016 10:00
 Italy 21/12/2016 14:00 19/12/2016 14:00
 Latvia 20/12/2016 15:00 17/12/2016 12:00
 Luxemburg 22/12/2016 14:00 20/12/2016 14:00
 Poland 21/12/2016 14:00 19/12/2016 14:00
 Portugal 19/12/2016 13:00 17/12/2016 10:00
 Slovakia 20/12/2016 14:00 17/12/2016 11:00
 Slovenia 20/12/2016 14:00 17/12/2016 11:00
 Spain 19/12/2016 14:00 17/12/2016 11:00
 Sweden 20/12/2016 14:00 17/12/2016 11:00
 The Netherlands 22/12/2016 14:00 20/12/2016 14:00

 

Delivery Time

Once we received your order, the standard delivery time generally will be 2 - 4 working days (depends on the country). You can get your styles even faster by using express delivery. Express orders placed before 15.00 h will be delivered on the next working day. For orders placed after 15.00 h the delivery will be delayed by one working day. The delivery time for orders that contain personalized styles take between 4 - 9 working days, as these are exclusively created for you (depends on the country).

Dispatch Partners

The following dispatch partners are available.
DHL:
Belgium, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Luxembourg, The Netherlands,  Portugal,  Slovakia, Slovenia, Spain and Sweden.
UPS:
Belgium, Czech Republic, Finland, Italy, Ireland, Luxembourg,   The Netherlands.

To return goods free of charge, use the supplied package return sticker. If there is no return label supplied or it got damaged, please contact our customer service. You can reach our customer service via phone or E-Mail.

Order Status

All information regarding the status of your order will be sent to you via email. As a result, it is particularly important for you to ensure that you enter a current email address when you place your order with the PUMA Online Shop and that you check your emails regularly.
If you have not received an order confirmation by email after completing your order, check your spam filter before you do anything else. If the spam filter does not contain an email from the PUMA Online Shop, contact our Customer Service Hotline.

When your package is passed to the dispatch partner, you will receive a confirmation of dispatch by email. This confirmation of dispatch will contain a control number that can be used to track the status of your package online.

Links for tracking packages:
DHL packages: Enter the 12 digit DHL code and the postcode of the delivery address on the DHL website.
DHL Express packages: Enter the shipment number on the DHL Express website.
UPS packages: Please enter the control number on the UPS Website.

Delivery Address and Shipping Address

Delivery and invoice address do not need to be the same. You can have your package delivered to your work address.

Minimum Order Value

There is no minimum purchase order value.

Delivery Charges

We offer free standard shipping for order values above 75 €. A standard shipping charge of 4,95 € will be applied on order values less than 75 €. We also offer express shipping for 9,95 €.